Job Details

Client Account Call Centre Consultant
Location: Stirling
Pay: £14,000 To £19,000 pa depending on skills and experience
Capita is a prestigious FTSE 100 company looking for individuals with customer service experience to come and work in our award winning Voice contact centre

Our people are our greatest asset and, at Capita, we are committed to providing a challenging and rewarding career to all our employees. Our growing business has experienced dramatic growth in Scotland - particularly in the life and pensions market. This is an exciting opportunity that offers the chance to work for an innovative, market leading business in beautiful offices at Craigforth in Stirling.

About Craigforth
Craigforth is earmarked as a Capita \'Centre of Excellence\' with a long term commitment to 1,000 seats. The future looks bright as we are actively exploring opportunities to provide a \'multi-client\'™ service at Craigforth that offers you the career scope to work for a variety of Capita clients including our partner Prudential.

Skilled in both front and back office functions; our people provide a range of Life and Pensions services to Prudential customers. We are members of the Customer Service Association, the Institute of Customer Service and the Customer Contact Association.

Join a winning team
Our award winning adviser contact centre in Stirling is one of the largest of its kind in the UK. Our trained call consultants handled over 1 million inbound calls in 2007 involving more than 2 million customer transactions. We handle both inbound and outbound calls making 250,000 outbound calls in 2007.

This is not a sales position and offers a working week of 37.5 hours with shifts between 8:00am and 8:00pm. There is no weekend or evening work.

Salary range is from £14000 - £19000 dependant upon experience.

You will need;
¢ A really good telephone manner.
¢ Keyboard / typing skills.
¢ Decision making and basic problem solving skills.
¢ Excellent communication skills.
¢ Time management skills and organisational skills.
¢ Inter-personal skills.
¢ Customer focus.

This is an exciting opportunity so do not delay and apply today if you want to work for a blue chip organisation that offers a generous salary and excellent benefits!

I\'m interested - what next?

Click APPLY to submit your details TODAY!

Simple 2 Stage Recruitment Process

¢ Telephone Screening interview
¢ Then a F2F interview with a Voice Manager and 3 Role Play scenarios